Managed IT Services
Intentional IT moving beyond the bare-minimum and achieving optimisation
Most providers talk about being proactive. At Mytech, that’s just the baseline. What really matters is what proactivity allows us to do for you.
When your systems are stable, secure, and well-managed, our engineers don’t spend time firefighting. They spend time making sure your site is running at its optimum. That means more improvements, faster fixes, and smarter technology decisions — without you needing to stop and ask, “Is this in the budget?”
More Than Maintenance
Our managed service is not just monitoring. It’s an ongoing process of optimisation and shared learning:
- Stability first: Monitoring, patching, backups, and updates all handled in the background.
- Improvements next: Engineers use freed-up time to streamline performance and close gaps.
- Shared knowledge: When we solve a challenge for one client, we deploy that solution across all managed environments.
- Future-ready systems: Regular reviews, reporting, and roadmaps keep your technology aligned with your business growth.
Why It Matters
- Faster progress: With the basics covered, we can focus on improvements.
- Smarter spend: Issues are fixed without repeat approvals, keeping budgets predictable.
- Better protection: Every site benefits from the lessons learned across all Mytech clients.
- Stronger foundations: Your environment runs at its optimum, not just “good enough.”
What’s Included
- Unlimited support for covered devices, both remote and onsite
- Remote Monitoring & Maintenance (RMM) for users, devices, and servers
- Security services including endpoint protection, phishing training, and dark web monitoring
- Microsoft 365 and device cloud backup, tested regularly
- Patch and update management with compliance reporting
- Detailed documentation of your IT environment
- Technology reviews and planning sessions that look forward, not just backward
Why Mytech
Since 2009 we have built a reputation for calm, clear IT that goes beyond break-fix. Our difference is that we are not just IT technicians who focus on computers. We are technology consultants who focus on using tech to improve business. We create an environment where improvements happen naturally, knowledge is shared, tech debt is removed, and your systems are always moving closer to their optimum.
Confidence with a Clear Focus
Ready to move forward?
Be clear in what you have, where you need to be, and why. With a plan and the right support it is easier to build toward success.